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Forensic Engineering
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Areas of expertise include civil, structural, mechanical and electrical engineering. All work performed by professional engineers and/or registered roofing consultants with a minimum of five years of experience. Projects include on-site investigation, data capture and photo documentation. Investigation results, including a summary of conclusions, are delivered in report format.* Typical1 turnaround time is 15 days or less from project acknowledgement.

*Unless declined by the client.
1“Typical” used to define projects without delays that can’t be anticipated or mitigated. These include, but are not limited to, lack of response by the insured, weather, joint inspections, litigation, etc.
Fire Investigation
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Areas of expertise include residential, commercial/large loss and vehicle fires. All work performed by certified fire investigators with a minimum of five years of experience. Projects include on-site investigation, data capture and photo documentation. Investigation results, including a summary of conclusions, are delivered in report format.* All investigations and reports meet or exceed the standards set by NFPA 921. Typical1 response time to the scene is 48 hours or less. Typical1 turnaround time is 15 days or less.

*Unless declined by the client.
1 “Typical” used to define projects without delays that can’t be anticipated or mitigated. These include, but are not limited to, lack of response by the insured, weather, joint inspections, litigation, etc.
Component Testing
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Frequently tested items include household appliances (i.e. water heaters, dryers, etc.) and plumbing components like supply lines. All work performed by engineers or PhDs at the Donan Component Testing Laboratory. Projects include damage/failure analysis, data capture and photo documentation. Investigation results, including identification of failure mode and evaluation of subrogation potential, are delivered in report format.* 1Typical turnaround time is 15 days or less from date the item is received at our laboratory facility in Louisville, KY.

*Unless declined by the client.
1 “Typical” used to define projects without delays that can’t be anticipated or mitigated. These include, but are not limited to joint inspections, necessity of destructive testing, etc.
HVAC Forensics
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Effective February 1, 2018, Donan's HVAC Forensics service has been acquired by HVACi, a company with a national footprint and more than 800 technicians across the United States, in all 50 states. This footprint will allow you to assign any HVAC claim investigation, anywhere, to one service provider. During this transition period, you can continue to submit HVAC investigation assignments here, or you can contact HVACi at 888-407-5224, or at assignments@hvaci.com.
UAV Services
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Unmanned Aerial Vehicle (UAV) capabilities include drone flights to assist on property inspections, drone flight training, and Drone Forensics services to assist with investigating drone related claims/losses. Once your request is submitted, you can expect to receive a response within 24 hours to coordinate scheduling and communicate additional details and options related to your request.
Drone flight requests may include - roofing and structural inspections, aerial imagery documentation of fire and explosion scenes, building envelope inspections, tower inspections, thermal imaging of buildings and other structures, catastrophe damage assessments, agricultural crop assessment, volumetric measurements, and building and property documentation for underwriting purposes.